Terms and Conditions of Sale

Article 1 – Purpose

These Terms and Conditions of Sale define the rights and obligations of EARL Domaine des 3 Cellier and its customers regarding the sale of wines and other products marketed by Domaine des 3 Cellier, directly or remotely (mail, phone, internet, trade fairs...).

Article 2 – Acceptance of terms

Any order implies the customer's full and unreserved acceptance of these Terms and Conditions, to the exclusion of any other document.

Article 3 – Products

The products for sale are those listed in our catalogues, order forms, or on our website, subject to available stock.

Photographs and descriptions are for indicative purposes only and cannot engage the liability of EARL Domaine des 3 Cellier.

Article 4 – Prices

Prices are shown in euros (€), all taxes included, unless otherwise stated for sales to trade professionals (excluding tax).

Domaine des 3 Cellier reserves the right to change its prices at any time. However, the price applied is the one in effect on the day of the order.

Article 5 – Orders

Orders are considered final upon written confirmation (signed quote, order form or online validation) and receipt of payment or any deposit due.

Domaine des 3 Cellier reserves the right to refuse an order in the event of a prior dispute with the customer or doubts about solvency.

Article 6 – Payment

Payment is made according to the following terms:

• By credit card, french cheque, bank transfer or cash (within legal limits).
• Upon ordering, unless otherwise agreed.
• For trade professionals: payment terms of up to 45 days end of month may be granted, subject to approval by our accounting department.

Any delay in payment will automatically result, without prior notice, penalties equal to 3 times the legal interest rate, plus a flat-rate compensation of €40 for collection costs.

Article 7 – Delivery

Deliveries are made within mainland France under the conditions defined at the time of order.

• Estimated timeframe: 5 to 15 business days.
• Shipping costs: to be paid by the client in accordance with the current price list, unless otherwise agreed.

Goods travel at the recipient's risk. In case of damage or shortage, the customer must write its reservations on the delivery note and confirm them by registered letter with acknowledgement of receipt to the carrier within 48 hours.

Article 8 – Right of withdrawal (Distance selling to consumers only)

According to the Article L221-18 of the French Consumer Code, the customer has a period of 14 days to exercise their right of withdrawal from receipt of the products, without having to justify any reason or pay any penalty.

Returned products must be intact, unopened, and in their original packaging. Return postage costs are payable by the customer.

The refund will be made within 14 days of receipt of the returned products.

The right of withdrawal does not apply to purchases made at trade fairs or at our cellar.

A link to exercise your right of withdrawal is included in the confirmation email for your online order.

Article 9 – Complaints / Returns

Any complaint regarding delivered products must be made within 5 days of receipt. After this period, no complaint will be accepted.

Returns must be pre-authorised by Domaine des 3 Cellier.

Article 10 – Property retention clause

Products remain the property of EARL Domaine des 3 Cellier until full payment of their price, in accordance with law n°80-335 of 12 May 1980.

Article 11 – Liability

Domaine des 3 Cellier cannot be held liable for any damage of any kind, whether material, immaterial or physical, resulting from misuse of the products sold.

Article 12 – Protection of minors

In accordance with Article L.3342-1 of the French Public Health Code, the sale of alcohol to minors is prohibited. By ordering our products, the customer confirms they are of legal drinking age (18 or over).

Article 13 – Personal data

The personal data collected is used to process orders and manage customer relationships.

In accordance with the GDPR, the customer has the right to access, rectify, delete and object to their data, which they can exercise by writing to mesdonneespersonnelles@3cellier.fr.

Article 14 – Disputes / Consumer mediation

These Terms and Conditions are governed by French law. In the event of a dispute, the parties will endeavour to resolve it amicably. Failing an agreement within one month, the consumer may refer the matter free of charge to the competent mediator:

Failing that, the competent courts will be those of the jurisdiction of Domaine des 3 Cellier's registered office, namely the Avignon Commercial Court.